Hey Gordon,
Welcome to the forum and to the wonderful world of that wibbly wobbly thing called time, and the reparation of the little devices that measure it 😆
I’m a pocket watch guy but in my infinite wisdom I decided to try clocks which are a lot different, so, even though I can only welcome you, I’ll be watching the responses with interest as I’m sure I will encounter this same issue.
A helpful suggestion for the forum is… A photo tells a thousand tales, so whenever possible, please post pics of the item you’re having trouble with, and also because we like to see them 
Just yell out if you need a hand posting pix…