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    Is it a wire “cuckoo clock” type gong or the heavy coiled metal type? If the latter types sound is “tinly” maybe the leather piece is missing from the hammer? Another thought perhaps the gong is not secure in the case so that the sound is not transmitted to the wood. The cuckoo type wire gongs have given me no end of trouble trying to get them to sound “nice”. I’ve noticed too that the strike hammer has to just strike the gong but not rest on it otherwise you get a dull “thunk” sound.

    Good luck!