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    Dave, Hey I know how frustrating a cuckoo clock can be especially the first one, hang in there it gets easier as understanding increases, try taking the bellows out and see what happens, if you still have the issue then yes you will have to take it out of the case and watch how all the parts relate, I usually go thru the chime sequence while it is in the run stand and then let it run for a few days first, its alot easier to catch issues before spending time putting it in the case. have a great night, William