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Welcome the the forum Twoess!!
It’s been a few years! Very good to hear you’re still going full bore with your shop.
I don’t have anything to add really as Paul and William have covered it well. Just one quick thing that you’re most likely already aware of but I’ll mention for others that may read this in the future. You mentioned that the beat often wanders off. If the beat is erratic then one thing to check is the escape wheel pivot to hole fit. If this is sloppy the beat will often change all over the place.
That’s it…nothing more to add to William and Pauls posts about educating the customer. I like their ideas.
Again welcome and good to see you up here!
Bob